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Terms and Conditions

Acceptance and execution of the order, purchase contract

The buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent of the buyer and the seller with this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.

By concluding the purchase contract, the buyer confirms that he has read these terms and conditions, including the complaint conditions, and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaint procedure before the actual execution of the order and has the opportunity to become acquainted with them.

The seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Agreement will not be concluded.

All orders received by this store are binding. The order can be canceled before its dispatch. In the event that the order is not canceled before the shipment, and will be shipped, the customer may be required to reimburse the costs associated with the shipment of goods. You are automatically informed about the receipt of the order by e-mail. In the detail of each product and in the order confirmation is the expected delivery time of goods that were not in stock. If the goods are not in the supplier's warehouse or warehouse, we will immediately inform you of the next delivery date.


If you cancel the order within 12 hours, we consider the order canceled. Send the cancellation by e-mail. When canceling the order, it is necessary to state your name, e-mail and order number.

Types of transport by public carriers

Specific conditions regarding delivery are set out in the conditions of individual carriers.

You can find the method of transport and the carrier here.

For some particularly unstorable, heavy or otherwise difficult to transport products, the shipping price may be increased. The shipping price is displayed immediately after selecting the shipping methods. Shipping complaints are only possible upon receipt!

ATTENTION! If the package or shipment is visibly damaged or if the protective tape is broken, file a claim directly with the carrier. The supplier is not responsible for damage caused during transport.

Liability for defects and warranty

The warranty period for consumer goods is 24 months from receipt, unless a longer warranty period is specified on the web interface or in the documents attached to the goods.

The rights and obligations of the contracting parties regarding the seller's liability for defects, including the seller's warranty liability, are governed by the relevant generally binding regulations (especially the provisions of Section 612 et seq. of the Civil Code). The seller is responsible to the buyer for the fact that the thing sold is in accordance with the purchase contract, in particular that it is free of defects. Conformity with the purchase contract means that the thing sold has the quality and useful properties required by the contract by the seller and corresponds to the purpose for which the thing is usually used. In the event that the item upon acceptance by the buyer is not in accordance with the purchase contract (hereinafter referred to as "inconsistency with the purchase contract"), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, as required the buyer either by replacing the item or by repairing it. If such a procedure is not possible, the buyer can demand a reasonable discount from the price of the item or withdraw from the contract. This does not apply if the buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself. If it is not a perishable item or a used item, the seller is responsible for defects that manifest themselves as a violation of the purchase contract after taking over the item within the warranty period (warranty). The rights of the buyer arising from the seller's liability for defects, including the seller's warranty liability, are exercised by the buyer at the seller's address.

The Consumer's right to withdraw from the contract

If the purchase contract is concluded using means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receiving the goods. In this case, the consumer contacts the seller and preferably states in writing that he withdraws from the contract, stating the order number, date of purchase and account number for the refund. Withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, taking into account the circumstances, the return period may be extended, but not longer than 30 days from delivery.

However, this provision of the law cannot be understood as the possibility of free lending of goods. In the case of exercising the right to withdraw from the contract within 14 days of taking over the performance, the consumer must hand over to the supplier everything that he obtained on the basis of the purchase contract. If this is no longer well possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller can assert the right to compensation for damages against the consumer and offset his claim against the returned purchase price. In such a case, the seller is obliged to prove the resulting damage. In such a case, the seller only returns the reduced purchase price to the consumer.

In addition, the seller may include the costs actually incurred in connection with the return of the goods (transportation costs, etc.) to the purchase price to be returned to the buyer.

According to § 1839 letter d) cancellation is unfortunately not possible for goods made to measure or according to the consumer's requirements or adapted to his personal needs, as is the case with product IDs, on which we mark the text according to the customer's requirements. It is also for the reason that we can no longer use goods modified in this way.

Delivery and delivery conditions

Some shipments may be split into multiple packages. Postage remains unchanged.

We track all shipments until they are delivered, thus we try to prevent problems that arise during delivery.

Since these are individualized products and each label must be specially modified (marked with a laser) according to the wishes of its future owner, we cannot guarantee that we will send the ordered goods immediately the next day after receiving the order. We usually ship every Monday. In case of a large number of orders, the shipment may be extended up to 10 working days.

How to proceed when returning goods

1) Prepare the shipment as described below. Once you know when and where we will be able to pick up the shipment, contact us.

2) Then send the goods to the address:

BodyID, Tomáš Obr
Přecechtělova 2500/36
15500 Prague, Czech Republic
Tel.: +420 775 677 103
Email: info@bodyid.com

How to prepare the shipment

The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach the proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be labeled, written on or otherwise damaged during transport. Do not send goods on delivery, we recommend that you insure the goods. The money will be returned to your bank account only (don't forget to mention it) and usually within 3 working days of receiving the shipment. In the event of a return, the amount will be reduced by shipping costs (does not apply to complaints!).

Surcharges for the production of steel labels

By default, labels are burned based on the data that the customer enters on the label via the text configurator. By default, all text is capitalized and the text is aligned to the center of the label. Any other modifications, especially text formatting, inserting images, etc., are charged as follows, and depending on the complexity of the modification, it is possible that the surcharge will increase relatively. Customers will always be informed in advance about surcharges and after their approval (by email) the price of the product will be increased accordingly.

Basic extras:

  • ID plate with custom image: € 13.90 (without the price of the bracelet).

  • A badge with custom image: € 13.90 (together with the badge).

  • Formatting the text on the label: € 9

  • Text on the other side of the ID plate (also applies to Army ID): € 9

  • Retwining the Survival bracelet due to choosing the wrong size: € 9

  • Express delivery (expedition within 3 working days (not applicable on Survival bracelets)): € 11.90

  • Change announced after 24 hours from placing the order: € 4

Methods of payment

  • Card payment

  • PayPal


All internal information (passwords, names, operations) is encrypted. To increase speed, we do not encrypt general information (information about individual items of goods).


The warranty period for consumer goods is 24 months from receipt, unless a longer warranty period is specified on the web interface or in the documents attached to the goods.

If the goods you received from us are damaged or non-functional, proceed according to the complaints procedure. The return of goods due to withdrawal from the contract is described above.


The goods subject to the right to claim must be handed over for assessment immediately after the defect is discovered, must be clean and with appropriate documents and a description of the defect, or the location of the defect must be marked.

What rights do you have from defective performance?

In the event that a product defect occurs during the warranty period, for which the purchased product cannot be used completely properly, and this defect can be removed, you have the right to have it repaired free of charge.

In the case of a removable defect on an unused product, instead of removing the defect, you can request an exchange of the defective product for a flawless one, or a reasonable discount on the purchase price.

In the event of a defect that cannot be removed and which prevents the goods from being properly used as a defect-free item, you have the right to exchange the goods, to receive a reasonable discount from the purchase price, or you have the right to withdraw from the purchase contract.

You have the right to a reasonable discount even if we are unable to supply you with a new item without defects, replace its component or repair the item, or in the event that we do not remedy the situation in a reasonable time or that the remedy would cause you significant difficulties.

You do not have the right to withdraw from the contract or the right to demand the delivery of a new item if you cannot return the goods in the condition in which you received them (with the exception of the cases stipulated in § 2110 of the Civil Code).

When can rights from defective performance not be exercised?

You do not have rights from defective performance if:

  • you knew about the defect before taking over the item;

  • you caused the defect yourself;

  • the warranty period has expired.

The warranty and claims from liability for defects do not apply to:

  • wear and tear of goods caused by their use;

  • defects caused by incorrect use of the goods, failure to follow the instructions, inappropriate maintenance or incorrect storage.

For items sold at a lower price, we are not responsible for the defect for which the lower price was negotiated.

We are not responsible for injury to the health of persons, or damage to property and goods, which will be caused by unprofessional handling or misuse of goods, or negligence.

How to proceed with a complaint?

File a complaint with our company (or the person listed on the web interface as the person designated for repair) without undue delay after discovering the defect.

A complaint can be made in the following way:

  • for faster processing, you can inform us about the complaint in advance by phone, e-mail or in writing.

  • you deliver the claimed goods (other than cash on delivery, which we do not accept) to our contact address (or to the address of the person designated for repair), to any of our establishments or to the address of our registered office.

BodyID, Tomáš Obr
Přecechtělova 2500/36
15500 Prague, Czech Republic
Tel.: +420 775 677 103
Email: info@bodyid.com

When sending, pack the goods in suitable packaging so that they are not damaged or destroyed.

It is advisable to attach a proof of purchase of the goods or a tax document - an invoice, if it was issued, or another document proving the purchase of the goods, along with a description of the defect and a proposal for resolving the complaint. Failure to submit any of the above-mentioned documents does not prevent the positive processing of the claim according to legal conditions.

The moment of application of the complaint is the moment when we were notified of the occurrence of a defect and the right of liability for defects of the sold item was asserted.

We handle received claims without undue delay, but no later than 30 days from the day the claim is made, unless we agree otherwise. We will issue you a written confirmation of the application and processing of the claim.

In the case of a disputed claim, we will decide on its acceptance within three working days from the date of application of the claim.

These Complaints Regulations are valid and effective from 4 October 2019.

Gift cards and discount codes

The general rule for the discounts provided is that only the highest discount is taken into account for one order. Gift cards work in the same way as discounts and unused amounts are non-refundable. However, we also issue gift cards for the amount specified by you. More information on gift cards here.

Information for buyers: in the event of a change to the terms and conditions, the terms and conditions that were in effect on the date of purchase are valid.

E-shop operator

BodyID, Tomáš Obr

Přecechtělova 2500/36, 15500 Prague, Czech Republic

ID: 68291132, VAT number: CZ7710032944

info@bodyid.com, +420 775 677 103

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Latest version: 4/10/2021