MORE MODERN EQUIPMENT✔️

More ROM / RAM memory.

LONGER BATTERY LIFE ✔️

A few days.

REALLY NEW DEVICES ✔️

We regularly stock smaller quantities directly from the factory. In stock max 1-2 months. That is you often have the latest equipment from the factory. :)

ONE TIME PURCHASE WITH NO ADDITIONAL FEES ✔️

You only pay once for the device. The app is free in your language. No additional fees.

PERSONAL CUSTOMER SERVICE ✔️

Call/text anytime to set up your device, we're happy to help. :)

YOUR OWN SIM CARD ✔️

You get your own SIM card (operator that suits you, etc.). We do not dictate anything to you.

ACCESSORIES AVAILABLE ✔️

Spare tapes, protective films, slides (according to current stock).

You don't need The BodyGuard GPS device is literally a separate handheld mobile phone with its own SIM card, which you purchase for the device. The choice of operator is up to you.

The senior only wears the device and does not need to be able to control it, only e.g. presses the SOS button in case of emergency. The device is set "remotely" via an Internet connection and using a free application. The application is of course also in English.

The SIM card is not included in the device or packaging. Get a SIM card according to your preferences (operator, local signal coverage, etc.). Only you will have control over the SIM card. Any future change of the SIM card does not affect the device settings.

Insert only an active and functional SIM card. The SIM size is Nano (the smallest).

We always recommend testing its full functionality on your phone first: internet without Wi-Fi, calls, SMS.

SIM card requirements:

The average data consumption of the device is approx. 50-100 MB per month (intended to control the device, in the case of calling via WhatsApp and sending larger files, you may need a higher amount of data).

Make sure the SIM card is fully compatible with the 4G network.

Have free minutes on your SIM card to call as you need.

We also recommend a certain amount of SMS for possible notification SMS (battery flat, SOS call position, etc.).

Warning: If there is no data plan active or there is not enough money on your prepaid card, the device will drain quickly when it tries to establish the corresponding connection. Location and communication services are not available.

SOS call - by pressing one button, the device calls up to three SOS contacts one after the other.

Fall detection - the function can be turned on or off. After turning on this function, the device automatically calls SOS contacts after an impact. Impact (or fall) sensitivity can be adjusted.

Remote wiretapping - from the application, a command can be sent to the device to call back the specified phone. The senior does not know that the device is calling. The recipient can hear the senior or sounds around the bracelet, the senior recipient cannot hear.

Remote photo - only works on devices with a display. From the application, you can send a command to the device to take a picture of the bracelet's surroundings. This feature is very useful in addition to fall detection. During the day, you can take a few photos from a distance and find out that the surroundings are changing (rooms, etc.), i.e. the senior is moving and is fine.

Prohibition of calling foreign numbers - in the application you can create a phone book that will serve as a list of numbers that will be the only ones to call the device. Other calls will be blocked and the senior will not be disturbed by unsolicited marketing calls etc. and will not drain the device's battery unnecessarily.

Auto answer - you can set the call to automatically pick up after a few rings. So the wearer of the device does not have to actively answer the incoming call and you can start talking to them and start two-way communication.

Take advantage of our FREE PROMOTION and add a free label to your GPS device with your own text, health profile or image or a combination of all :) In the Order Notes, which you can find in the last step of the order, put the specific text that you want to laser mark on the label. Alternatively, add the information that you wish to add a health profile or picture. If you can't make it and send the order, it doesn't matter. Just send us an email and we will incorporate the request into your order.

You can find the procedure in the SETTINGS tab on your device's website. Fully charge the device and turn it ON (for SOS devices without a display, hold the SOS button and release the button, then you will hear a melody or vibration)

Don't forget to test your new SIM card in your mobile phone first. Try the Internet with Wi-Fi turned off (that is, data is working), make a call from the SIM card and send an SMS. And don't forget to cancel the PIN on the SIM card!

Before inserting the SIM card into the device or when removing the SIM card from the device, the device must first be turned OFF.

Be sure to contact us if you need assistance setting up your device.

Briefly press the SOS button and one or both LEDs will light up. When the device is turned off, no LED lights up after a short press of the SOS button.

In the APPS tab on your device's website, you will find recommended applications for your device.

After pairing the device with the app (with your account), sign out of the app and then sign in again to refresh and load all app features for that device. If it doesn't, try signing out and signing in again.

This is not an IMEI barcode!!. This is a QR code (or a written registration code), which you can find:

in a device with a display in the device itself (e.g. under the MORE icon).

in a device without a display, you can find the registration code on the back of the device. Alternatively, contact us if you can't find the code at all.

You may also find another QR code on the package or elsewhere in the package, but it is only a code to download the app.

After pairing the device with the app (with your account), sign out of the app and then sign in again to refresh and load all app features for that device. If it doesn't, try signing out and signing in again.

Please recheck the functionality of the SIM card in your mobile phone. Try the Internet with Wi-Fi turned off (that is, data is working), make a call from the SIM card and send an SMS. And don't forget to cancel the PIN on the SIM card!

Before inserting the SIM card into the device or when removing the SIM card from the device, the device must first be turned OFF.

If the difficulties still persist, be sure to contact us to help you get the device up and running.

Also check if the SIM card supports 4G networks. The device can also work with lower generation networks, but for proper functionality we recommend using a SIM card that also supports 4G networks.

Restart the application (log out and log in again). Immediately after pairing the application with the device, it may happen that not all functions are loaded immediately. Some functions may have a delay in loading, as the application loads the functions according to the specific device with which it connects.

In any case, these are not waterproof devices with which you can swim, jump into water, etc. IP67 protects against accidental immersion in water up to a maximum depth of 1 m for 30 minutes.

Any speaker and microphone devices intended for calls cannot be IP68 waterproof (ie suitable for swimming) due to their design. Audio devices need holes for sound to pass through, and these cannot be completely sealed against water.

Regarding the measurement of health values, please note that the determined values ​​are indicative and do not replace the determination of health values ​​with certified medical devices. In the same way, it is necessary to realize that, similar to professional medical devices, it is necessary to follow the following procedure when measuring health values, during which you can achieve even 98% agreement with certified medical devices. Do not believe the descriptions of other SOS devices. None of them will "on the fly" measure health values ​​accurately only from the wrist.

Procedure for measuring health values:

Please hold the device on your left hand, sit straight on the chair in a natural and calm position, relax, do not speak or shake your hand. Make sure the wrist with the device is flat on the table.

The strap of the device should not be too loose during the measurement. Make sure the optical sensor* is in good contact with the skin.

The wrist must be laid flat and the chest still.

*Like other devices on the market, including the best brands of sports watches, the optical sensor measures only optically and may measure values ​​by reflection from the surroundings of the device even if the device is not on the hand.

The "Wiretapping" function in the device allows you to remotely hear what is happening around it, without the device wearer knowing about it.

It works as follows:

The user (e.g. parent, guardian) enters a command in the application for the device to call a specific phone number.

The application sends this phone number to the device. The device then automatically dials the specified number.

It is a one-way communication, i.e.:

• The user who accepts the call on their phone hears the surroundings of the device.

• However, the device wearer does not hear anything, as it is not obvious on the device that they are calling somewhere. The device does not make any sounds, does not give any visible or audible signals.

• For devices with a display, the screen remains black (does not show any activity).

This function is therefore completely unobtrusive and serves exclusively to listen to the surroundings of the device.

In the description of the device on our e-shop, an approximate battery life time is indicated. Battery life affects how you use your device. It should be noted that even in the case of passive use of the device, the battery drains faster if the device is located in a place with a poorer mobile signal. As with mobile phones, the device is constantly searching for the perfect signal, and even in the case of a weak signal (just one or two lines less) the battery drains faster. Similarly, the device will discharge faster even if the SIM card is scratched or otherwise damaged, or if the SIM card is incorrectly inserted.

All BodyGuard 4G GPS tracker watches and wristbands should be charged with a standard 5V/1A charger, which we also provide in the package.

If you use another adapter (higher than 5V/1A), there is a risk of system sleep due to battery protection, and this system sleep may be irreversible.

Most likely your SIM card is damaged and the device is trying to connect to the SIM card. Please try another SIM card or simply replace with a new SIM card.

Before inserting the SIM card into the device or when removing the SIM card from the device, the device must first be turned OFF.

The battery is integrated in BodyGuard devices and cannot be replaced.

The position is determined as a guide. Location detection is always limited by the local signal and, last but not least, by the size of the receivers in the device. It should be noted that the size of the device is designed to be worn on the hand, and the majority of the device is occupied by the battery. So receivers can be weaker in some cases than in phones. This is a physical property of the device and not a device defect.

To properly sync the GPS position from the satellites, restart the device outside in an open area where you are guaranteed to have a good signal. This way you ensure the correct functionality of the device. Please note that in places with a poorer signal, the device may not be set correctly.

GPS - primarily using GPS - the most accurate, on the order of meters, in an outdoor environment.

Wifi - outside the range of GPS, in closed spaces (buildings, shadows of large buildings) with the help of nearby Wifi - with an error from units to hundreds of meters.

LBS - out of reach of GPS and Wifi, in closed spaces without Wifi signal using mobile operators' transmitters - with an error from 200m to several km. This positioning can be turned off so that it does not scare you unnecessarily in the event of a deviation of a few kilometers.

If you wear the bracelet on your hand and move with it, there is a high probability that even in buildings you will capture a more accurate location, at least via the Wifi network, if there is no GPS signal available.

If the location of the bracelet wearer seems suspicious for an extended period of time, call the bracelet and verify that everything is fine or use the listening function or remote photo as additional surveillance functions.

Please check the internet connection of the phone where your application is. If so, restart the application (best to log out and log in again). Check if the device is turned on. Try calling the device to see if the ringer is really on. If problems persist, please contact us.